Responsible Gaming at Ricky Casino
Pokies and live dealer games are here for fun, and we want them to stay that way. Since we launched in 2021, we have built real limits and real help into the Ricky Casino platform, and this page shows you exactly where every tool sits and how to switch it on.
Our Commitment to You
We take your wellbeing seriously, and that is not a slogan we print in the footer. Our team monitors play patterns for signs of harm, such as sharp jumps in deposit frequency or long unbroken sessions, and we reach out privately when something looks off. If we see risky behaviour, we may suggest a limit, pause a bonus offer or contact you directly about the tools on this page.
Every game on our platform runs with reality checks switched on by default. You will get an on-screen reminder of how long you have been playing and where your session balance sits, so nothing happens in the background without you knowing. Our support agents are trained in responsible-gambling conversations, and any limit you set is applied instantly, not reviewed first.
Know the Warning Signs
When play stops being fun
Problem gambling rarely announces itself. It creeps in through small habits, and the earlier you spot them, the easier they are to turn around. We ask you to read this list honestly, with no judgement from our side, because recognising even one item is a reason to act.
- You chase losses, depositing again straight after a losing session to win it back.
- You hide how much you play or how much you deposit from family or friends.
- You borrow money, use credit cards or dip into bill money to keep playing.
- Your mood swings with your results, and pokies become your main way to handle stress or boredom.
- You play for longer than you planned, or you cannot stop a session without a real effort.
- You neglect work, study, sleep or relationships because of the time you spend playing.
- You feel restless or irritable when you try to cut down or take a break.
Set Your Own Limits
Every tool, one place
All responsible-gaming tools sit in the Responsible Gaming section of your account profile, and each one takes effect immediately once you confirm it. You can also ask our 24/7 live chat team to set any of them for you.
- Deposit limits: cap how much you can deposit per day, week or month, applied before any transaction goes through.
- Loss limits: set the maximum you can lose over a chosen period, so a rough week cannot quietly turn into a rough month.
- Wagering limits: restrict the total amount you can bet, win or lose, regardless of your deposits.
- Session timeouts: take a short enforced break of 15 to 60 minutes, with one click from the lobby.
- Reality checks: choose how often the on-screen reminder of your session time and net result appears.
- Cooling-off periods: pause your account for a set period when you want a longer break but not a full exclusion.
- Self-exclusion: lock your account entirely for your chosen duration, described in full in the next section.
How Self-Exclusion Works
Durations we support
When you exclude, your account closes to play immediately and no marketing emails reach you for the whole period. Any balance stays safe and you can withdraw it at any time through the cashier. Open bets already placed on live dealer rounds or tournaments are settled normally, and winnings are credited to your balance as usual.
You can exclude yourself in seconds through your account settings or by asking our support team, and we never question the reason. Reactivation is deliberate by design: a permanent exclusion cannot be reversed, and fixed-term exclusions end only when the period expires. For fixed terms we add a 7-day cooling buffer, during which you can confirm or cancel reactivation, so the decision is never made on impulse.
| Duration | What it means for your account | Can it be reversed? |
|---|---|---|
| 24 hours | Account locked for one day, no deposits or play | Ends automatically |
| 7 days | One week break from all games and bonuses | Ends automatically |
| 30 days | Full month exclusion, marketing paused | Ends automatically |
| 6 months | Extended exclusion with balance withdrawal still open | Ends automatically |
| Permanent | Account closed for good | No, irreversible |
Keeping Under 18s Out
Age verification and parents
Gambling at Ricky Casino is strictly for players aged 18 and over, and we enforce that rule before the first withdrawal through full KYC checks: government photo ID, proof of address and proof of your payment method. Verification takes up to 3 business days, and accounts that fail it are closed with deposits returned.
If you share a device with children or teenagers, we ask you not to save your login details and to log out after every session. Parental control software such as Net Nanny, Qustodio or CyberPatrol lets you block gambling sites on the whole device, and every major Australian internet provider offers free filtering tools. If someone under 18 uses your account, we will close it and void any play.
Free Help Beyond Ricky Casino
Talk to people who understand
Our tools manage the platform side, but real support comes from people trained for it. These Australian services are free, confidential and open to you whether you gamble yourself or you are worried about someone else. Calling one of them will never affect your account with us.
- Gambling Help Online, 1800 858 858, gamblinghelponline.org.au, free 24/7 counselling and live chat.
- Gambling Help Online live chat and forums, gamblinghelponline.org.au, anonymous peer support any hour of the day.
- Lifeline, 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your mental health.
Talk to Us Any Time
Our responsible-gaming team
Our live chat is staffed 24/7 and every agent can set limits, start a cooling-off or process a self-exclusion while you wait. For anything that needs a longer conversation, email [email protected] with the subject line Responsible Gaming and a trained team member will respond with a step-by-step plan for your situation.
You never have to explain yourself or justify a request. Whether you want a AU$50 weekly deposit cap or a permanent exclusion, the answer is the same: done, immediately, with your balance protected. Ask for help early, because every tool on this page works best before it is urgent.
Frequently asked questions
How do I set a deposit limit on my Ricky Casino account?
Open your account profile, choose the Responsible Gaming section and pick a daily, weekly or monthly deposit cap. It applies instantly, and you can also ask live chat to set it for you.
Can I get my money back if I self-exclude?
Yes. Your balance stays in your account and withdrawals remain open for the whole exclusion period, so you can cash out at any time through the cashier.
Can a permanent self-exclusion be cancelled?
No. Permanent exclusion is irreversible by design. Fixed-term exclusions of 24 hours to 6 months end automatically when the period expires, after a 7-day confirmation buffer.
Where can I get free, confidential help in Australia?
Call Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au for free 24/7 counselling and live chat. Lifeline on 13 11 14 is there if you are in crisis.
What happens if I fail KYC age verification?
We close the account and return any deposits made. Gambling is only for players aged 18 and over, and every account is verified before the first withdrawal.