Sign in to Ricky Casino
This page covers everything about signing in to your account: the exact steps on desktop and mobile, which credentials we accept, what to do if you forget your password, and how to fix the access issues we see most often in customer care.
How to log in step by step
Desktop sign in
Signing in from a desktop browser takes under a minute. Keep your registered email and password handy, and make sure you are on our official domain before entering anything.
- Open your browser and go to our official website.
- Click the Log In button in the top right corner.
- Enter the email address you registered with us.
- Type your password exactly as set, watching for caps lock.
- Click Log In again to open your account dashboard.
- Once logged in you can deposit, claim bonuses or resume any game where you left it.
Mobile browser sign in
Our site runs as an HTML5 instant-play platform for iOS and Android, so there is no separate app to install. The steps mirror the desktop flow, and your session carries over between devices using the same credentials.
- Open Safari, Chrome or your usual mobile browser.
- Enter our web address in the address bar.
- Tap the Log In icon at the top of the screen.
- Enter your email and password, then tap Log In.
- Tick Remember Me only on a device you control.
Credentials we accept at login
We use your registered email address as the login identifier. There is no separate username or phone-number sign-in, which keeps things simple: one email, one password, one account. If you registered with a crypto deposit method, your email still remains your login.
Two-factor authentication is not part of our standard login flow, so the email and password pair is the only credential combination we ask for. That makes choosing a strong password matter more, and we cover that in the security section below.
Reset your password fast
If your password slips your mind, use the Forgot Password link directly under the login form. The reset message goes to your registered email, so check the spam or junk folder if it does not arrive within a few minutes.
- On the login page, click Forgot Password.
- Enter the email address linked to your account.
- Open the reset email we send you and click the link.
- Choose a new password and confirm it.
- Return to the login page and sign in with the new password.
- Reset links are valid for 24 hours, so request a fresh one if yours has expired.
Fix common sign in problems
Most tickets that reach our care team come down to one of the four issues below. Work through the matching fix before contacting support, because in most cases you will be back in your account within minutes.
| Problem | Likely cause | Fix |
|---|---|---|
| Wrong password error | Typo, caps lock, or changed password | Re-enter carefully, then use Forgot Password if it still fails |
| Account locked | Multiple failed login attempts | Wait for the automatic unlock or contact live chat for a manual reset |
| Verification pending | KYC documents not yet processed | ID, address and payment proof can take up to 3 business days to review |
| Access blocked by location | Signed in from a restricted country | Our licence does not cover the USA, UK, France, Netherlands, Spain, Italy, Belgium, Sweden, Greece, Portugal, Lithuania or Romania |
How we protect your account
On our side
Every connection to our site runs over SSL encryption, so your credentials and payment details are scrambled in transit. We are operated by Dama N.V. under Curaçao licence 8048/JAZ2020-013, and identity verification is required before your first withdrawal, which stops strangers from cashing out your balance even if they somehow get in.
On your side
A few habits keep your account locked down tight.
- Use a unique password you do not reuse on other sites.
- Sign out on shared or public computers when you finish.
- Never share your login details, even with someone claiming to be our staff.
- Keep your registered email account secured with its own strong password.
- Do not tick Remember Me on devices other people can access.
Get help restoring access
Our live chat runs 24/7 and it is the quickest route back into a locked or compromised account. Email [email protected] works too, with the same round-the-clock coverage, though chat usually resolves access issues within minutes rather than hours.
Have your registered email address ready when you reach out, plus a brief description of the error message you see on screen. That is normally all we need to verify you and restore access to your Ricky Casino account on the spot.
Frequently asked questions
Can I stay logged in on my phone?
Yes. Ticking Remember Me on your mobile browser keeps you signed in on that device. Only use it on a phone you alone can unlock.
How long is the password reset link valid?
Reset links stay valid for 24 hours. If yours expires, request a new one from the Forgot Password link on the login page.
Why is my account locked after several attempts?
Repeated failed logins trigger a temporary lock as a security measure. Wait for the automatic unlock or contact our 24/7 live chat for a manual reset.
Do I need to verify my identity to log in?
No, KYC verification is only required before your first withdrawal. You can sign in and play once you have registered, though a pending verification can limit some account functions.