Our AML and Verification Policy
We hold our licence under Curaçao (Antillephone, licence 8048/JAZ2020-013) and operate Ricky Casino under the anti-money-laundering and counter-terrorism-financing rules of that jurisdiction. This page sets out, in plain language, what we verify, when we verify it, and what we need from you.
Our AML Commitment
We are committed to keeping Ricky Casino free of money laundering and other financial crime. Our obligations come from the anti-money-laundering framework of our licence jurisdiction, Curaçao, and we apply them to every account on our platform, regardless of deposit size or payment method. As the operator, Dama N.V. carries responsibility for the programme, and we maintain a designated compliance function that reports directly to management.
- Risk-based customer due diligence at onboarding and at key transaction points
- Ongoing screening of players against sanctions and politically-exposed-person lists
- Internal reporting of suspicious activity to the relevant authorities
- Staff training so our team recognises and escalates unusual behaviour
When We Verify Your Identity
Verification runs on a risk-based schedule. We carry out age and basic identity checks at registration, full know-your-customer verification before your first withdrawal, and additional reviews whenever deposits or withdrawals pass internal thresholds or raise a risk flag. Every player must be at least 18 years old, and we cannot pay winnings to an account we have not verified.
| Stage | What we check | What you provide |
|---|---|---|
| Registration | Age, duplicate accounts, jurisdiction | Name, date of birth, address, email, phone |
| First withdrawal | Full identity, address, payment method ownership | Government ID, proof of address, proof of payment method |
| Threshold or risk review | Source of funds, transaction history | Bank statements or other evidence of funds |
How Verification Works
The process is designed to take minutes of your time and up to 3 business days of ours. You upload documents through the secure cashier area of your account, and our compliance team reviews them in the order received. Once checks are complete, we notify you by email and update your account status.
- Log in and open the verification section of your profile
- Upload a clear photo or scan of a government-issued ID (passport, driver licence or national ID card), with all corners visible and unaltered
- Upload proof of address dated within the last 3 months (utility bill, bank statement or tenancy agreement)
- Upload proof of payment method ownership (photo of the card with middle digits covered, or a screenshot of your e-wallet or crypto wallet showing your name)
- Wait for our review, which takes up to 3 business days
How we protect your documents
Documents are stored on encrypted servers with access restricted to trained compliance staff. We never share your verification data with third parties except where the law or our regulator requires it. Original uploads are deleted from the review queue as soon as they are archived in the encrypted store.
When We Ask About Funds
Occasionally we will ask where the money you play with comes from. This is not a judgement about you; it is a legal obligation that applies when transaction patterns suggest a level of spending above what we would normally expect for your profile. A request for source-of-funds evidence protects both you and our platform.
- Evidence may include recent payslips, tax returns, bank statements, evidence of a property sale, inheritance documents or business accounts
- We request it when cumulative deposits reach internal thresholds, when betting patterns change sharply, or when a withdrawal size triggers a risk rule
- We treat your response in strict confidence, and we only ask for what the regulation requires, nothing more
Checking Deposits and Withdrawals
We monitor every deposit and withdrawal in real time against a rule set covering size, frequency, method and player history. Withdrawals must return to the same method you used to deposit wherever that method supports it, which is one of the simplest and most effective anti-money-laundering controls available to us. Where a deposit was made by a method that cannot process refunds, such as Neosurf or PayID, we pay out to a bank account or e-wallet in your verified name.
Our withdrawal limits are AU$6,000 per day and AU$30,000 per month, with a minimum withdrawal of AU$20. Crypto and e-wallet payouts are processed within 24 hours; cards and bank transfers take 1 to 5 business days. We charge no fees on withdrawals, and large or unusual payouts receive a second review before release.
If Verification Fails
If we cannot verify your identity, or if you do not provide the documents we request, we must act. Restrictions are not punishments; they are how we make sure no unverified person can move money through the platform. You can withdraw your remaining balance at any time to a verified method in your own name, but play and further deposits stop until verification is complete.
- Pending withdrawals are held until documents are received
- Accounts remain open for 30 days for you to submit outstanding documents
- Accounts with unresolved verification after that period may be closed, with any remaining balance returned to a payment method in your name
- Suspected fraud, use of stolen documents or third-party payment methods leads to immediate suspension and, where required, a report to the authorities
How Long We Keep Records
We keep verification documents and transaction records for at least 5 years after your account closes, because our licence requires us to be able to reconstruct a player's financial history if a regulator or law-enforcement body asks. After the retention period, records are securely destroyed. You may request a copy of the data we hold about you at any time by contacting [email protected], and our live chat team is available 24/7 if you have questions about this policy.
Frequently asked questions
How long does verification take at Ricky Casino?
Our compliance team reviews documents within 3 business days of upload. Most checks are completed faster, and you will be notified by email as soon as your status changes.
Do I have to verify before I can deposit?
No. You can register and deposit without full verification, but we verify your identity before your first withdrawal and whenever internal thresholds or risk rules require it.
Why must my withdrawal go to the same method I deposited with?
Returning funds to the original method is a core anti-money-laundering control. It confirms the same person who deposited receives the money. If the deposit method cannot accept refunds, we pay to a verified bank account or e-wallet in your name.
What happens to my documents after verification?
They are stored on encrypted servers with access limited to compliance staff, retained for at least 5 years as our licence requires, then securely destroyed.