Talk to Our Support Team
Our care team is on deck 24 hours a day, 7 days a week. Whether it is a deposit that has not landed, a bonus question or a document check, here is exactly how to reach us and how fast you will hear back.
Ways to Reach Us
The quickest route is live chat. Open it from the speech bubble at the bottom right of any page on rickycasino-pokies.org, inside your account or on mobile. Chat runs 24/7 and our agents typically answer within 2 to 3 minutes. There is no phone line, so chat and email are your two options, and both are staffed around the clock.
For anything that needs attachments, such as ID documents or payment screenshots, email us at [email protected]. We reply to every message within 24 hours, and most land inside 12. Write from the address registered on your account so we can verify you faster.
| Channel | Where to find it | Hours | Typical response |
|---|---|---|---|
| Live chat | Speech bubble, bottom right of every page | 24/7 | 2–3 minutes |
| [email protected] | 24/7 inbox | Within 24 hours |
What We Can Help With
No query is too small. If it affects your play, our team handles it. These are the requests we field most often, and each one has a dedicated queue so the right specialist picks it up first time.
- Account and login issues, password resets and profile updates
- KYC verification: uploading your government ID, proof of address or payment method, with document checks completed within 3 business days
- Deposits that have not appeared, including PayID, Neosurf and crypto via CoinsPaid
- Withdrawals, from the AU$20 minimum up to AU$6,000 per day and AU$30,000 per month, plus pending or delayed payouts
- Bonus questions: wagering on the 40x playthrough, the 550 free spins package, weekly reloads up to AU$500 and cashback terms
- Technical faults: games not loading, freezes mid-spin or display errors on iOS and Android
- Responsible gambling: deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion, with referrals to Gambling Help Online on 1800 858 858
Check These Before You Write
Two minutes of prep often answers the question without a ticket. Before contacting us, work through this short list so that, if you do message us, we can solve it in one go.
Crypto and e-wallet withdrawals complete within 24 hours, while cards and bank transfers take 1 to 5 business days. If your payout falls inside those windows, it is still on track and there is nothing to escalate yet.
- Scan our FAQ section, which covers bonuses, banking and verification in plain English
- Open your profile and check your KYC status, since a pending document is the most common cause of delayed withdrawals
- Review your transaction history to confirm the deposit or withdrawal amount, method and timestamp
- Confirm your bonus balance and active wagering progress under your promotions tab
Our Company and Licence
Ricky Casino is operated by Dama N.V. under licence 8048/JAZ2020-013, issued by Curaçao (Antillephone). We launched in 2021 and our care desk has run 24/7 since day one. Formal or regulatory correspondence should go by email with the subject line "Official Correspondence" so it is routed to our compliance desk rather than the general player queue.
Press and Partnership Enquiries
Media, affiliate and business enquiries are handled separately from player support. Email our partnerships desk using the site contact form and mark your subject line "Partnership" or "Press". We respond to partnership enquiries within 2 business days.
Frequently asked questions
Is your live chat available overnight in Australia?
Yes. Live chat is staffed 24/7, so whether it is midday in Sydney or 3am in Perth, an agent will answer, typically within 2 to 3 minutes.
How long do you take to answer emails?
We reply to every email sent to [email protected] within 24 hours, and most responses arrive inside 12. Attach any relevant screenshots to speed things up.
Can I phone your support team?
We do not run a phone line. Live chat and email are our two channels, both available around the clock.
My withdrawal is pending. Should I contact you?
First check your KYC status in your profile, as a pending document is the most common hold-up. Crypto and e-wallet payouts complete within 24 hours and card or bank transfers within 1 to 5 business days. If your withdrawal falls outside those windows, message us with the transaction ID.
Who can I talk to about setting deposit limits?
Any agent in live chat can set deposit limits, loss limits, session reminders, cooling-off periods or self-exclusion on the spot. We can also point you to Gambling Help Online on 1800 858 858 for free, confidential support.